Issuing a Refund

On the checkout screen, on any paid invoice row, you will see the Refund button enabled. 

Steps:

1. Click on the Refund button.
2. An Admin/Manager PIN prompt may appear, depending on your set up. 
3. Please enter an Admin/Manager PIN
4. The refund dialog will now appear. Enter the amount to be refunded. 
5. Click submit. 
6. If this was a cash invoice, the cash drawer will be opened. 
7. If this was a credit card order, the credit device will show you further instructions. The exact steps will depend on the device and the Credit Card processor. 

Issuing a Comp (Complimentary)

On the checkout screen, on any paid invoice row, you will see the Comp button enabled. 

Steps:

1. Click on the Comp button. 
2. An Admin/Manager PIN prompt may appear, depending on your set up. 
3. Please enter an Admin/Manager PIN
4. The Comp Dialog will show. 
5. Click submit. 
6. The entire order will be made Complimentary (payment due will be zero)

NOTE: If an order is already paid, you have to refund it before making it complimentary.

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